General Support Notice:
If there is a problem with the site, we will post a message advising our users. Otherwise, the site is up and running properly so we are unable to provide personal support for individual users.
Before trying anything else or assuming that something is wrong with your computer or with our site, always deleting your CACHE and refresh, if this does not work then you shouldtry restarting your computer first. If the problem persists, try signing in from a different computer (try a friend, family member or co-worker’s computer). Our site is generally very compatible with most web browsers and computers, but as a last resort, you might also try upgrading your web browser software if you’re using a very old version. Beyond this, we recommend consulting the technical support line for your internet service provider or computer maker, reading the Help file or user manual for your web browser software and computer, or asking a tech-savvy friend or family member for help.
Please note that the site may not function properly if you’re accessing the internet via a WebTV terminal or any other non-standard web browser or device.
Your site said I’ve already claimed a code when I haven’t yet. What gives?
The most common reason for seeing this error is clicking twice (double-clicking) on the final button to claim your entries. If our system let you get that far, then it knows that you haven’t claimed the code, and if you double-click a button to confirm your entries, then the system records the first click (and assigns you your entries), but then before it can show you the confirmation message, it also records the second click which is of course rejected (because it has already recorded that claim code a split second before). To verify the number of entries you have, click here — you’ll probably see that your entries were indeed granted to you.
My husband and I both got the same code — how can this be?
This is normal. The codes are not actually entries, the codes unlock entries, but the numbers are not actually entry numbers themselves. This is the same as a locked door — many people can have the same key. It’s the same here, where the code simply unlocks your ability to claim an entry. To verify that you were indeed granted an entry, you can check the total number of entries you have in the contest by clicking here.
When will my “entry code” arrive and how frequently?
You will receive your entry code at 8:00 a.m. daily, each month. For the purpose of the draw, the close date will be the last day of the month at 11:59:59 p.m. , Montreal (eastern) time, so be sure to take that into account if you are in a different time zone.
Entry Claim Code not being accepted?
If you are getting an error message that the code you are entering is not valid, make sure that you are entering the code exactly as it was supplied to you. If you are being told that your code has expired, it is no longer valid and may not be claimed. All entry claim codes have an expiration date and must be used promptly. If your code has expired, make sure you are still opted-in, and you should receive a new claim code tomorrow via e-mail. Be sure to return to the site and claim it promptly.
Not receiving the daily e-mail with the entry claim code?
The very first thing to check is that you (or your Internet Service Provider) don’t have spam-catching software (such as Norton Anti-Spam) that is mis-labeling our e-mail as spam and so blocking or deleting it before you have a chance to see it. Before trying anything else, first temporarily disable your anti-spam software and see if the e-mail comes through. If you think that your internet service provider is blocking our e-mail, you should call their technical support to see if they can create a special rule to allow our e-mail through. If everything seems fine and you still don’t seem to be receiving the daily e-mail, we suggest that you make sure you haven’t opted out of receiving the daily e-mails. If you have, you can opt back in here.
If you registered but did not receive the automated registration confirmation e-mail, your registration will remain effectively in “limbo” and you won’t be able to sign in and enter the contest until you confirm your e-mail address. Note that the automated registration e-mail confirmations are always sent out immediately, so if you do not receive it, read the Not receiving the daily e-mail information above to make sure your e-mail software or internet service provider isn’t blocking our e-mail (which you’ll need to enter the contests). If you want to try again with the same e-mail address, you must wait 48 hours, as this is when all non-confirmed registrations are deleted, so you can try again.
Need to change your email address?
Simply register again, using your new e-mail address. Note that this will not result in you being disqualified, as long as you only enter the contests once per day, using a single e-mail address/registration (the rule against registering more than once is to prevent people from attempting to enter the contests more than once per day by signing up multiple times using multiple e-mail addresses).
You want to change your password?
All you need to do is click here and you will be directed to a form that will ask you to enter your email address. You will then receive an email which will allow you to complete a form to change your password.